Refund and Returns Policy

We want you to be delighted with your order from our site. If you have any inconvenience related to your order, you can return it for a refund or exchange within 15 days of receiving it. Some points are mentioned below for our refund and return policy.

Eligibility for Refunds and Returns

To be eligible for a refund or return:

  • The item must be returned within 15 days of receiving your order.
  • The item must be in its original condition.
  • Proof of purchase, such as a receipt or order confirmation, must be given.

Non-Refundable Items

Certain items are not eligible for refunds or returns, including:

  • Items that have been used or damaged by the customer.
  • Items purchased on sale or with a discount code.

Return Process

Follow these steps:

  1. Contact our customer support team at mobilemartowner@gmail.com to request a return.
  2. Once your return is authorized, securely pack the item, including your receipt.
  3. Ship the item to the address provided by our customer support team. You are responsible for return shipping costs.

Refund Process

Once we receive and check your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be sent to your original payment method within 7-10 business days.

Late or Missing Refunds

If you have not received your refund after ten business days, please:

  1. Check your bank account/credit card statement again.
  2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
  3. If you still have not received your refund, please get in touch with us at mobilemartowner@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please get in touch with us at mobilemartowner@gmail.com to arrange an exchange.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with us immediately at mobilemartowner@gmail.com. We will arrange for a replacement or refund as quickly as possible.

Changes to Refund and Returns Policy

We reserve the right to update or modify our refund and return policy at any time. Any changes will be posted on this page. Please check this page regularly for updates.

Contact Us

If you have any questions or concerns about our refund and return policy, please email us at mobilemartowner@gmail.com